We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:
A credit/debit card or Gift Certificate is needed to reserve an appointment.
- Your card will NOT be charged for the appointment unless the appointment is NOT cancelled 24 hours in advance.
24 hour advance notice is required when canceling an appointment.
- This allows the opportunity for someone else to schedule an appointment.
- If you are unable to give us 24 hours advance notice, or you no show for your appointment, you will be charged the full amount of your appointment.
No-shows
- No Call within 24 hours or "no show" will be charged the full amount for the missed appointment.
Late Arrivals
- If you arrive late, your session will be shortened in order to accommodate others whose appointments follow yours.
- Depending upon how late you arrive, we will determine if there is enough time remaining to start a treatment.
- Regardless of the length of the treatment actually given, you will be responsible for the full amount of session scheduled.
- Out of respect and consideration to our staff and other customers, please plan accordingly and be on time.
Payment Full
- Payment is expected before or after treatment in the form of gift certificate, cash, credit/debit card or check.
- All clients, whether they have received treatment or booked an appointment, are bound by this policy without any prejudice or exemption
JSM Massage Therapy is Health Fund Provider-approved, making it simple to claim your treatments.